Customer Experience Representative

Fecha: hace 3 semanas

ciudad: Caracas, Distrito Federal

Tipo de contrato: Tiempo completo

Hi there! We are South and our client is looking for a !

Note To Applicants

Eligibility: This position is open to candidates residing in Latin America.
Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

We’re looking for someone who is…

Excellent communicator: You possess strong verbal and written communication skills, enabling you to convey information clearly and effectively.
Passionate about client success: You are driven by a genuine desire to help clients achieve their goals and ensure their satisfaction.
Detail-oriented in their work: You have a meticulous approach to tasks, ensuring accuracy and high standards in every project.
Adaptable to changing needs: You are flexible and open to adjusting priorities as needed in a dynamic work environment.
Committed to providing exceptional support to our Pass Platinum Subscribers: You are devoted to offering timely and helpful assistance to ensure the success and satisfaction of our premium clients.

Expected Outcomes

Foster Positive Client Relationships: Build and maintain strong, positive relationships with 30-40 clients, engaging in 60-100 meaningful conversations per week, thriving on client interaction, and excelling at making each client feel valued and supported.
Effective Support: Deliver clear, helpful, and timely support to platinum clients with the goal of a 90% retention rate.
Ensure Client Satisfaction and Loyalty: Continuously strive to exceed client expectations, ensuring their satisfaction and fostering long-term loyalty, while finding joy in going above and beyond for clients.
Support Sales Campaigns for Platinum Members: Efficiently set up and deploy sales campaigns for platinum members, requiring a proactive approach and a commitment to helping clients grow their business.

Required Attributes and Competencies

Someone who is

Someone who does not

Required Experience

2-3 years in a client-facing or customer success role, preferably in a fast-paced, digital or creative industry.
Proven experience managing a high-volume inbox, with excellent written communication and attention to detail.
Demonstrated ability to build and maintain strong client relationships, offering thoughtful, solution-oriented support.
Comfort using tools like HubSpot, Asana, and Slack to communicate, organize tasks, and track client interactions.
Experience executing or supporting marketing campaigns or managing small-scale projects with deadlines and deliverables.

Would be nice…

Experience working with photographers, creatives, or small business owners.
Familiarity with project management and keeping multiple tasks organized across clients.
A knack for writing warm, personable, and professional client emails.
Calm under pressure and able to maintain a positive tone in challenging situations.
An eye for aesthetics or interest in photo-related products like albums and prints.

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