Data Researcher VE (Remote) - #7464524

Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for job seekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and salary requirements so that we can find the right match.

Summary:

We are seeking a highly skilled and experienced Data Researcher, you'll be an integral part of our team, responsible for gathering, analyzing, and interpreting data to support our internal operations. You'll play a crucial role in ensuring smooth communication, efficient processes, and successful outcomes.

Key Responsibilities

• Transcribe drive-thru interactions accurately and efficiently.
• Memorize menus for all accounts to facilitate smooth order taking.
• Utilize an internal dashboard to place telephone food orders promptly and accurately.
• Implement real-time corrective actions to resolve issues as they arise.
• Receive customer orders and input them into the POS (point of sale) system swiftly.
• Test the functionality of AI systems as directed by developers.
• Collaborate with the Linguistics team on order flows, language variations, and menu updates.
• Familiarize oneself with local terms, regional accents, and common menu variations.
• Communicate technical issues with management and submit tickets as needed.
• Troubleshoot issues on individual consoles as required.
• Analyze performance data and metrics to identify trends and insights.
• Collect specific data as requested by Linguistics and Engineering teams.
• Collaborate with the Data Research Team on performance enhancements and process optimizations.
• Assist in the creation and documentation of processes, policies, and procedures.
  
  
  

Qualifications

• Proficiency in English language skills at either B2 or C1 level is required
• English Resume is required
• Flexibility to work shifts as required.
• Typing speed of 65+ words per minute.
• Ability to multitask effectively in a fast-paced environment.
• Previous experience in customer service, restaurant, and/or POS operations.
• Proven track record of successfully working from home.
• Availability to work shifts ranging from 4 to 13 hours.
• Capacity to sit for extended periods.
• Reliable high-speed internet connection with direct ethernet plug-in to modem/router.
• Strong attention to detail and accuracy in work execution.